Cookies Policy | Joka Room Casino

What cookies are

Cookies are small text files that a website places on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device or browser and remember certain information about a visit. Cookies can help a website function properly, remember preferences and provide information about how people use its pages.

Some cookies are placed by Joka Room Casino, while others may be placed by service providers that support website operations. These service providers may use cookies or similar technologies to provide services such as security, performance measurement, analytics, fraud prevention, payment support or customer assistance. The use of third-party technologies is subject to the relevant provider’s terms and privacy information.

Cookies may be session cookies or persistent cookies. Session cookies generally expire when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains may differ depending on its purpose and the settings of the website, browser or service provider.

Similar technologies

We may also use technologies that work in a similar way to cookies, including pixels, tags, software development kits, local storage and device or browser identifiers. For simplicity, this policy refers to these technologies collectively as “cookies”, unless a distinction is needed. These technologies may help us understand whether content has been viewed, whether a feature has been used or whether a message has been delivered.

How we use cookies

The cookies used on the Joka Room Casino website may serve different purposes. Some are essential for the website to operate, while others help us improve the website or understand how it is used. The availability and purpose of individual cookies may change as our website, services and technology develop.

Strictly necessary cookies: These support core website functions, including page navigation, account access, session management, security controls and features that you request. The website may not operate correctly without these cookies.
Security and fraud-prevention cookies: These help identify unusual activity, protect accounts and services, reduce misuse and support the integrity of transactions or other important website functions.
Preference cookies: These remember choices such as language, region, display settings or other preferences so that you do not need to enter them repeatedly.
Performance and analytics cookies: These provide information about how visitors use the website, such as which pages are viewed, whether pages load correctly and where improvements may be useful. The information is generally used in aggregated or otherwise managed form.
Functionality cookies: These help provide optional features and improve the way parts of the website work. If you do not allow them, some non-essential features may be unavailable or less personalised.
Marketing and advertising cookies: Where used and permitted, these may help measure campaigns, limit repeated advertising, understand interactions with promotional content or provide more relevant communications. They are not required for basic website access.
Compliance and responsible gambling cookies: These may support age and identity checks, account controls, regulatory obligations, responsible gambling tools and the prevention of prohibited or harmful activity.

Cookies may collect information such as an IP address, browser type, device type, operating system, general location information, pages visited, links selected, dates and times of visits, referring website and interactions with website features. Depending on the technology and the service involved, some information may be associated with an account or other information held by us. We use information in accordance with applicable privacy and gambling requirements.

Cookies do not usually contain your name or password in readable form. However, information collected through cookies may be combined with other information where this is necessary for website operation, security, support, compliance, analytics or another lawful purpose described in our Privacy Policy.

Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where required, you can choose whether to allow optional categories of cookies. Your choices may be stored in a preference cookie so that the notice does not appear each time you visit. You can usually change your choices later through the available cookie settings or preference controls.

You can also control cookies through your browser settings. Most browsers allow you to view, delete, block or restrict cookies, and to receive a notification before a cookie is stored. The process differs between browsers and devices, so refer to the help or settings information for your particular browser.

Blocking all cookies may prevent parts of the website from working, including sign-in, account security, navigation or other essential features.
Deleting cookies may remove saved preferences and may require you to make your choices again.
Browser settings may apply to every website you visit, not just Joka Room Casino.
Some third-party technologies may need to be managed through the relevant provider’s own settings or tools.
A device or browser change may mean that your previous cookie choices do not carry over.

Essential cookies cannot always be switched off through the cookie preference tool because they are required to provide a service you have requested or to maintain website security. If you decline optional cookies, you can generally continue to browse the website, although some content, features or personalised functions may work differently.

Cookie choices are separate from responsible gambling choices. Turning off optional cookies does not close an account, remove account information, cancel a transaction, change gambling limits or replace any available account, self-exclusion or support process. If you have concerns about your gambling, use the responsible gambling tools and information provided on the website.

Third parties, privacy and changes

We may use selected third-party providers to help operate, secure, measure or improve the website. These providers may process information collected through cookies on our behalf or may operate under their own privacy arrangements. We take reasonable steps to use providers for legitimate business and service purposes, but their cookies and technologies may be governed by separate policies. You should review the relevant provider information where you want more detail about its practices.

Information collected through cookies may be processed in Australia or in another country, depending on the systems and service providers used. Where personal information is involved, it will be handled in accordance with our Privacy Policy and applicable privacy laws. We use appropriate measures intended to protect information from unauthorised access, loss, misuse or disclosure, although no online system can be guaranteed to be completely secure.

We may use cookie information to maintain reliable services, investigate security incidents, prevent fraud, meet legal and regulatory obligations, respond to enquiries, improve website content and understand general user behaviour. We do not use cookies to remove your rights under applicable Australian law or to avoid our obligations relating to privacy, online safety or responsible gambling.

Updates to this policy

We may update this Cookies Policy when our website, technology, service providers, legal obligations or cookie practices change. The updated version will be made available on this page, with the date or other indication of the latest update where appropriate. You should check this page from time to time so that you remain aware of how cookies are used. If a change requires your consent, we will provide an appropriate notice or preference option.

Questions about cookies

If you have a question about this Cookies Policy or the way cookies are used on the website, please use the contact or support options made available through Joka Room Casino. Do not include unnecessary account passwords or sensitive personal information in an enquiry. We may need to verify your identity before responding to a request involving personal information or account settings.

By continuing to use the website after reviewing this policy, you acknowledge that cookies and similar technologies may be used as described above, subject to the choices and controls available to you. Where consent is required for optional cookies, those cookies will be used only in accordance with the consent and preferences you provide.